The incident has been resolved - all systems are operational again
Posted May 19, 2023 - 21:06 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 19, 2023 - 19:52 CEST
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2023 - 19:45 CEST
Identified
Dear customers, a few minutes ago we received the message via e-mail that the network infrastructure of our data center operator myLOC/Mivitec has been compromised. For security reasons, the entire data center in Munich will be taken offline shortly so that no further damage can occur. According to the first analyses of the data center operator your customer data are NOT affected. However, our service will be unavailable shortly (approx. at 6:00 pm). We are in close contact with myLOC/Mivitec and will keep you informed as soon as we learn more.
Posted May 18, 2023 - 17:50 CEST
This incident affected: APIs (Banking API, User-Center API).